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    Story of successful loyalty program
    1. First and foremost is through the contactor app- ProClub Programwhich is supported on both Android and iOS platforms.
    2. Secondly, by connecting with the contact center with a missed call.
    3. Users can register using the ProClub website.
    4. Last but not the least, client staff, ASM ( Area Service Manager ), and sales executives can carry out registration for influencers on their behalf through an internal mobile application known as the SE app.
    • SE app — this exclusive android mobile app for ProClub employees enables them to reach out and address all kinds of customer queries on spot with full-fledged facilities.
    • The ProClub website is ranking well due to its user-friendly design and easy registration procedure. The mobile app is compatible with Android as well as iOS platforms and are available in Playstore and iTunes store.
    • All products sold by clients carry rewards points or rewards with it. Points can be banked by scanning the QR code option or by uploading 12 digit code pasted upon the product.
    • Rewards points earned can be burned using the contractor app.
    • Users can call to contact center and redeem their points.
    • The website is always open to earn as well as burn points.
    • Staff, as well as a sales executive, can directly redeem rewards points on the customer’s behalf.
    • Redemption Planner– Using this option, the user can view the total number of reward points banked. Along with this, it also provides an estimate of the average points that have to be earned per month to redeem the desired product.
    • Tier-based customer categorization– based on rewards points collected, customers will be categorized into various tiers ranging from bronze to platinum. Customers in higher tiers can earn bonus points as they purchase.
    • Unparalleled customer support is offered by the Loyltwo3ks team– A very effective and dedicated team at the contact center that conveys information in Hindi and English is available to answer all queries related to customer Rewards programs.
    • Reliable technical support — A well-experienced and qualified team to monitor and address all kinds of technical concerns from clients is working full-fledged.
    • The interactive dashboard allows the client’s team to track ongoing operation details like the number of enrollments, transactions, total points banked, and other relevant statistics.
    • ProClub CRM portal provides full-fledged information including real-time monitoring of all customer involvement processes in the program. Analytics and reports, customer segmentation, member history, lifetime activity management, and many more in-depth data are available in this highly specialized cloud-based portal.

    Source

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